Terms of Business

Orders are subject to availability, crop conditions, errors in count, or any other factor beyond our control. One grade size adjustment up or down may be necessary to allow for variances in growing conditions. If a change in size is not acceptable to you, please indicate this on your order. Unfortunately, we cannot break bundles. Please see individual varieties for bundle sizes. Plants are $2 each on orders of less than 100 plants. Minimum order for ornamentals is 25 plants per variety.

Payment Orders under $500 must be paid in full within 30 days of ordering, and prior to shipment. Orders over $500 must be secured with a 25% deposit; the balance is due net-30 days from receipt of plants. Overdue accounts will be charged a 1.5% service charge per month.

Cancellations Please submit cancellations as early as possible so that we can supply cancelled items to other customers. Cancellations must be received in writing, no later than January 1. Cancellations after this time will be subject to a 25% restocking fee.

Packing Charges Orders requiring cardboard boxes will be charged $5.00 per box. Orders requiring wood crates will be charged $50.00 per crate. Orders under $500 will be charged a $10 packing-fee.

Shipments To ensure the healthy delivery of your plants, we will arrange transportation via the most economical but reliable method. Freight is charged at cost. We will handle all the border paperwork for cross border shipments, including phytosanitary certificates. Exporting charges including brokerage, duties, phytosanitary certificates, and taxes will be billed to to you on a separate invoice. All shipments are F.O.B. from CopenHaven Farms Nursery in Gaston, Oregon. Any freight related claim is the responsibility of the carrier and claims should be issued with the carrier. If you elect to arrange for your own transportation, please let us know when placing your order.

Proper Handling of rootstock is essential to its success. Upon receipt of your shipment be sure to keep plants from drying out or freezing. Additionally, because of Ethylene gas’ damaging effect on rootstock, plants should be kept away from apples, which contain Ethylene gas, at all times. Do not store rootstock in the same room or container as apples, without ventilation. CopenHaven Farms is not responsible for any rootstock damaged or destroyed by exposure to Ethylene gas.

Claims We guarantee your rootstock will be in good condition when we ship it to you. Please inspect your order upon arrival and submit any product related claims in writing within five days of receipt of order. CopenHaven Farms’ warranty does not apply to plant material damaged or injured during shipment or due to the buyer’s negligence, improper care, unreasonable use, or abuse.